HELP & SUPPORT
How often should I wash my Couture Virgin Hair?
As often as you like.
What products should I shampoo my Couture Virgin Hair with?
OGX Organix Moroccan Argan Oil.
What is the quality of my Couture Virgin hair?
What happens if my package is lost/stolen?
Dear customer,after you ordered ,please keep your phone unlocked to make sure you are able to sign the package.Irresponsible: Shipping address is incorrect.Nobody be able to sign the package.Leaving at the door,Package stolen.Signed by someone you don't know which means malicious stolen.
Can Couture Virgin Hair be dyed? Curled? straightened ?
Treat the hair as if it were your own. Of course,the hair can be dyed,straightened,curled and iron flat. But I have to say,Just like our own hair ,if we heat a lot, our hair will become dry, bifurcate, breaked or loosing the luster of the hair.Please use good quality hair dye and test a small sample first,because improper dying will ruin the hair.
Do Clipped have a return policy or exchange policy?
Yes I do offer an UNOPENED hair extension policy. I found that we have remarkably low return rates and I am proud of the high quality hair extensions that I offer. However, I understand that there may be a case in which you need to return or exchange your order and I'm more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with.
How do I make an Exchange/Return?
By contacting The Couture Lifestyle management.
How long does shipping usually take?
48 hours to process and 7-10 business days to recieve.
How may I contact you?
Contacting The Couture Lifestyle management is easy Email: Couturelifestyletm@gmail.com
and allow 48hrs for a response.